Shailesh Kumar Shivakumar's A complete guide to portals and user experience platforms PDF

By Shailesh Kumar Shivakumar

ISBN-10: 1498725503

ISBN-13: 9781498725507

Build a Next-Generation firm electronic Platform with Portals and UXP

A whole advisor to Portals and person event Platforms presents in-depth insurance of portal applied sciences and person event systems (UXPs), which shape the main pillars of a contemporary electronic platform. Drawing on his event in a variety of roles in several portal engagements, the writer grants assorted views of an identical expertise platform.

The first part introduces portal via a number of viewpoints to cater to a large viewers, together with company, operations, improvement, integration, functionality, and structure perspectives. The e-book info many novel and essentially confirmed types and frameworks, comparable to portal price awareness framework, portal evaluation framework, portal review version, portal infrastructure making plans innovations, and portal integration concepts. you furthermore may find out about potent electronic application innovations, together with portal roadmap process, collaboration technique, portal protection making plans, portal trying out method, search engine optimisation, and analytics making plans concepts.

The moment part dives into UXP and complex themes. It elaborates on UXP layout ideas, together with UXP reference structure, shopper contact element research, consumer adventure mapping, and responsive website design. It additionally seems at complicated themes, similar to next-generation portals, portal developments, portal person adventure technique, omni-channel process, portal KPI, portal pitfalls and most sensible practices, portal safeguard, portal governance, electronic application administration, and portal functionality engineering.

In the 3rd part, the publication provides 4 case stories on the topic of intranet portals, retail portals, customer support portals, and portal content material administration. It discusses enterprise drivers, demanding situations, portal strategies, and resolution advantages for every of the case studies.

Written through a professional practitioner, this e-book balances the center subject matters of contemporary portals in addition to rising applied sciences within the electronic area. appropriate for the total electronic expertise group, together with IT managers, electronic architects, builders, and testers, it will give you a realistic consultant for effectively construction most sensible practices-based electronic structures with forward-looking positive factors.

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Portals provide business-friendly content publishing and content workflows for easier and faster publishing of product content. Enabling business growth: • Portal features can be leveraged to expand the digital footprint across multiple geographies, languages, and devices. • Enables multichannel access to increase reach of customers. Portal for Building Next-Generation Digital Platform for Business Due to the breadth and depth of the capabilities of portal technologies, portal is uniquely positioned as the platform of choice for implementing next-generation digital strategy.

Hence search is being prominently positioned in portal use cases. Self-service: Portal would unify people, process, and technology in enhancing user experience. The evolution road map of many portal programs include self-service as one of their key end-state objectives. This includes self-service issue resolution, information discovery, approval workflows, collaboration, etc. Most of the ­process-oriented business scenarios would need self-service as their primary objectives. Portal provides tools and features to enable self-service.

19 20 A Complete Guide to Portals and User Experience Platforms • Portals enable targeted marketing through user segmentation and personalization. • Leveraging web analytics along with portal provides vital insights into customer actions and behavior. This can be further used to address the gaps and pain points and enhance user experience. • Portals enable a wiki-like knowledge repository for users to collaborate and re-use solution artifacts. • Portal components can be used to develop real, appealing, immersive, interactive, and responsive UI using AJAX toolkits.

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A complete guide to portals and user experience platforms by Shailesh Kumar Shivakumar


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